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Making a complaint

• East Sussex Fire & Rescue Service
• 20 Upperton Road,
• Eastbourne,
• East Sussex
• BN21 1EU.
• Telephone - 0303 999 1000
• Fax - 01323 725 574
• Minicom - 01323 462 003

Service Complaints

A complaint is a representation from a member of the public or an organisation that the Service has either failed to do something, done something wrong or acted unfairly or discourteously.

Please read our 'How to Complain' [pdf, 2.3M, opens in new tab] booklet for further information. If you want to complain please either :-

• Write to the Service Complaints Officer at the above address, or
• Telephone the Service Complaints Officer on the number above, or
• Email details to the Service Complaints Officer at enquiries@esfrs.org.

Member Conduct Complaint

The Authority is responsible for considering complaints that a Member may have breached the Code of Conduct.

If you want to complain about the conduct of a Member of the Fire Authority you must submit your complaint in writing to:-

• The Standards Panel, East Sussex Fire Authority, at the above address

While you are not obliged to do so, you may wish to submit your complaint on the form provided below form and, if you know it, specify the section of the Code alleged to have been breached.

• Form for complaints against Members of East Sussex Fire Authority [pdf, 118K, opens in new tab]

Bogus Fund Raising Calls

Bogus Fund Raising phone calls from people claiming to be from, or working on behalf of the Fire & Rescue Service are becoming increasingly common. The callers target people and organisations and encourage them to invest large sums of money in supposed good causes or advertising on the basis of a fraudulent connection to the Fire & Rescue Service.

The advice from East Sussex Fire & Rescue Service is:

• Always take a name.
• Always take a telephone contact number.
• Never make a payment or commitment without taking time to think about the offer (Where the caller or person applies pressure for a quick deal, fails to be cooperative or refuses any information, this behaviour should indicate an unreliable situation).
• If in doubt inform Trading Standards - External Link (the Fire & Rescue Service cannot make complaints on behalf of other people).