• Write to the Service Complaints Officer at the above address, or
• Telephone the Service Complaints Officer on the Number above, or
• Download and complete the Service Complaints Form [pdf - 79 KB] and
  forward it to the Service Complaints Officer at the above address.

Bogus Fund Raising phone calls from people claiming to be from, or working on behalf of the Fire & Rescue Service are becoming increasingly common. The callers target vulnerable people and organisations and encourage them to invest large sums of money in supposed good causes or advertising on the basis of a fraudulent connection to the Fire & Rescue Service.

The advice from East Sussex Fire & Rescue Service is:

1. Always take a name.
2. Always take a telephone contact number.
3. Never make a payment or commitment without taking time to think about the offer
   (Where the caller or person applies pressure for a quick deal, fails to be cooperative or refuses any information, this behaviour should indicate an unreliable situation).
4. If in doubt inform Trading Standards
   (the Fire & Rescue Service cannot make complaints on behalf of other people).
5. Where the company claims to be working with the 'fire service', please pass the name of the company, their telephone number and details of any offer they have proposed to East Sussex Fire & Rescue Service HQ for the attention of our Complaints Officer, contact details at the top of this Page.

• Write to the Service at the above address, or
• Email the Service at enquiries@esfrs.org

• Email the Service at