Who answers 999 requests for the Fire Service?
East Sussex Fire Control provides the mobilising and communications functions for East Sussex Fire and Rescue.
East Sussex Fire Control is actually located in Haywards Heath, West Sussex but answers the emergency 999 calls for East Sussex and the City of Brighton and Hove.
It is crewed 24/7, with staff, over four watches, working in shifts in roles that include
- Operators referred to as ‘Firefighter Control’
- Watch Managers &
- Crew Managers.
Our Operators are all trained to give valuable life-saving advice over the phone to callers such as;
- fire survival guidance,
- what to do in the event of an accident in a car or a marauding terrorist incident
Knowledge and Technology
To find out where an incident is Operators will ask callers questions relevant to the situation to make sure that they send the right fire appliance, specialist rescue units and/or Fire Officers.
Operators use their knowledge of East Sussex and Brighton & Hove along with other location aids such as
- mobile triangulation or a
- apps such as What3words
The operators will send the quickest most appropriate resource and track all our vehicles so we can see who's where.
Support and Liasion
As well as answering the emergency calls and providing advice, they monitor messages from the incident ground, provide invaluable support to attending crews and liaise regularly with other emergency and non-emergency control rooms such as the Police and Ambulance or local councils.