East Sussex Fire & Rescue Service logo
East Sussex Fire & Rescue Service logo

Information Charter


We hold both personal and non-personal information critical to our activities.

ESFRS are committed to managing, maintaining, processing and protecting this information in accordance with good practice and relevant legislation (for example, the Freedom of Information and Data Protection Acts), on which our policies and procedures are based.

We are also committed to being proactive, open and transparent in the dissemination of information, and will routinely publish information unless restricted by legislation or public policy considerations.

This Information Charter sets out the standards you can expect from us when we request or hold information, including, but not limited to, personal data about you. It will tell you how you can access this information, including your personal data.       

This Charter will be reviewed regularly and updated to take into account of any changes in legislation or our policies.


All ESFRS staff are responsible for complying with the organisation’s policies and procedures. 

Heads of Department and Borough Commanders are responsible for ensuring this compliance.

In addition:

The Deputy Chief Fire Officer is the Senior Information Risk Owner (SIRO) and is responsible, on behalf of the Senior Leadership Team, for:        

  • Ownership and implementation of this Charter
  • Overall information security in the organisation
  • Dealing with breaches of physical, personal and information security
  • Dealing with complaints about such breaches
  • Dealing with data protection breaches 

How we manage information

We have security measures in place to safeguard the confidentiality and integrity of our systems and data, and to ensure that information is communicated and available to authorised users in a secure manner.       

Access to, and Disclosure of, Information

Personal information

We know how important it is to protect the privacy of members of our community and organisation. We will handle all information in a manner which respects the rights of individuals and which complies with the requirements of the Data Protection Act.

Under the Data Protection Act, you can find out if we hold any personal information about you by making a “subject access request” to ask for any of your personal information held by us.

Please write to the Deputy Chief Fire Officer at the address below.

Information about ESFRS and its Activities  

As with all other public sector organisations, we are subject to the Freedom of Information Act, and are required to make public the information we hold, unless this information is subject to legal or other specific considerations.

To this end, we have developed a Freedom of Information Publication Scheme.

If you wish to request information under the Freedom of Information Act, please contact Democratic Services at the address below.

Contact Details

To request information please write to:

East Sussex Fire & Rescue Service Church LaneLewesBN7 2DZ

For Freedom of Information Act requests

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