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Non emergency lift calls

Non emergency lift calls

We are committed to reducing the high number of non emergency lift calls as they cost the public money and more importantly mean our crews are unavailable to respond to real emergencies. 

The potential of a lift stopping between floors or lift doors failing to open is a foreseeable event that does not always require the attendance of our fire crews.

We expect that the building’s owner or occupants have a way to deal with these non-emergency events when they happen. You should not rely on calling 999.

You should make arrangements to provide a 24/7 non-emergency lift release service within a reasonable period of time, as well as communications facilities inside the elevator so a person can raise the alarm.

We would therefore ask that you carry out the following actions:

  • keep lifts in good working order with regular services and inspections
  • have a clear policy on what to do if the lift breaks down – this should include having a contract or contact details for lift engineers
  • ensure there are clear instructions inside the lift which explain what to do if it stops unexpectedly 
  • ensure that people in your building know what to do to summon help
  • ensure that if your lift does suffer a malfunction you fully understand the problem and take appropriate action to prevent a similar fault

We would like to point out there are legal responsibilities under the Occupiers’ Liability Act 1957 to show a “common duty of care” to keep the property safe and properly maintained.

Additionally lifts provided for use by workers in workplaces are subject to the Lifting Operations and Lifting Equipment Regulations (LOLER).




Latest Update :
27 November 2017
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