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East Sussex Fire & Rescue Service logo

Community Volunteers and staff reach out during Covid

Date : 04 May 2020

East Sussex Fire and Rescue Service staff and Community Volunteers are checking in on those who may be feeling isolated or alone during Covid 19.

The current restrictions mean that many non-operational colleagues in the Service are adapting to a new way of working. A number are now working from home and not able to carry out their normal roles due to social distancing, for example, carrying out Home Safety Visits and school visits.

Instead this group is now getting in touch with people the Service has previously visited during the current situation, with the aim of making around 4,000 phone calls. 

If you are feeling isolated and/or need further support please contact The Covid-19 Emergency Phone Number 01323 462299 or email covidvolunteeringsussex@esfrs.org

David Kemp, head of Community Safety said:

“Our callers simply want to find out how people are coping and whether they are getting the support they need. We can offer advice about fire safety in the home, as well as highlighting some of the scams which are going around. We want to stress that we will never ask for any information about bank accounts or ask for donations.” 

He added:

“We have a group of Community Volunteers who are also carrying out weekly calls to those who just want to have a bit of a chat. We know people are keen to talk about their experiences and how they are filling their time. We’ve had some great feedback which means we know this is being appreciated.”

Virtual home safety visits

To reduce the risk to you and our staff, we can now carry out special virtual "visits" over the phone where we can talk to you about the fire risk in your home, after which we may:

• Post you further information leaflets AND / OR

• Post you smoke alarms to fit yourself OR

• If the risk is high and no one in your home is able to fit a smoke alarm we will take protective precautions and fit a smoke alarm for you in your home  

Please feel free to contact us, on behalf of a friend or relative, but we would just ask that you get their permission first and let them know that we will ask them a number of questions. 

If you would like to find out more about a Home Safety Visit, you can either:  

Call us on 0800 177 7069 

Complete and return a Home Safety Visit Request Form, which should be sent to Homefire.Safetyvisits@esfrs.org  

A member of our Community Safety Team will then be in contact to arrange a suitable time for a telephone chat. They will ask a few simple questions regarding your property and the occupants.  This will then help us determine how we will assist.

Community Volunteers

You can find out how to become an East Sussex Fire and Rescue Service Community Volunteer here: 



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