East Sussex Fire & Rescue Service logo
East Sussex Fire & Rescue Service logo

Tier 3 for Hastings and Rother but we’re still here to help

Date : 18 December 2020

The weekend’s change in Tiers for Hastings and Rother is prompting a reminder from East Sussex Fire and Rescue Service that it’s here to help. 

Assistant Chief Fire Officer Mark Matthews said: 

“Despite the change in Tiers for Hastings and Rother, there will be no change in the way our service supports our communities. We will continue to respond to 999 calls, as well as carry out community and business safety engagement to help prevent emergencies happening in the first place.”

Virtual home safety visits

Staff and community volunteers are checking in on those who may be feeling isolated or alone during COVID-19 and offering advice over the phone about fire safety risks in the home. They may also post out information leaflets with further advice and/or smoke alarms for residents to fit themselves. Where the risk of fire is high and no one in the home is able to fit a smoke alarm, a member of the team will visit the home taking protective precautions and fit a smoke alarm for the resident.

Please feel free to contact the service on behalf of a friend or relative, but we would just ask that you get their permission first. The service can be contacted on 0800 177 7069 or you can complete and return a Home Safety Visit request form which can be downloaded from our website and sent to Homefire.Safetyvisits@esfrs.org.  A member of our Community Safety team will then be in contact to arrange a suitable time for a telephone chat. They will ask a few simple questions regarding the property and the occupants. This will help them determine how best to assist. They will never ask for any information about bank accounts or ask for donations.

Business safety

Our officers are continuing to carry out the service’s statutory and regulatory duties to ensure public safety and compliance with legislation is maintained. In addition, they will continue to support smaller businesses within the community of East Sussex, Brighton and Hove.

If you have any concerns about fire safety in the premises you occupy, contact our Business Safety team at https://www.esfrs.org/business-safety/ where you can also find information and advice relating to fire safety legislation.

Businesses who may be short staffed due to colleagues having to self-isolate are reminded that they must have enough competent people on-site to ensure fire-safety measures are not compromised. ESFRS offers free fire-safety training to businesses and to carers. Call 01323 462333 to take advantage of this service or email saferbusiness@esfrs.org or carers@esfrs.org.


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