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Virtual Home Safety Visits and Covid19 Support Calls

Schemes Proving a Success

Date : 11 June 2020


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Virtual Home Safety Visits

East Sussex Fire and Rescue Service is committed to keeping residents safe, despite the current challenges with COVID-19.

Therefore, we have temporarily changed the way that we offer Home Safety Visits/Safe and Well Visits but still want to ensure that, even in these challenging times, you still have access to vital information to keep you safe from fire in the home.

Social distancing measures, put in place by the Government, means that home visits will be limited to the most vulnerable within the community but over the phone advice available for all residents.

Telephone conversations have now been taking place, over the past couple of weeks, for anyone requesting a Home Safety Visit/Safe and Well Visit, to determine what advice can be successfully delivered remotely.

However, if there is a high risk to the vulnerable then our team/crews can visit, taking the appropriate preventative safety measures. Items such as alarms and fire retardant safety bedding can all be delivered by our helpful team, making homes safer.

Head of Community Safety, David Kemp, said: “The virtual set-up is already proving highly successful and means that we can continue to support vulnerable residents, who need our help.

“The Service recently assisted a 91-year-old whose alarm was beeping and within just an hour East Sussex Fire and Rescue Service had resolved the issue.

“We would urge any who has any concerns to please still contact us for assistance and advice.”

Please feel free to contact us, on behalf of a friend or relative, but we would just ask that you get their permission first and let them know that we will ask them a number of questions. 

If you would like to find out more about a Home Safety Visit, you can either: 

A member of our Community Safety Team will then be in contact to arrange a suitable time for a telephone chat. They will ask a few simple questions regarding your property and the occupants.  This will then help us determine how we will assist.

We also have lots of information and tips on keeping safe at home on our website. Please click here: https://www.esfrs.org/your-safety/safer-homes/], including leaflets in different languages.

Other ways we can help you

To reduce the risk to you and our staff, we are now offering this Telephone Risk Assessment where we can talk to you about the fire risk in your home, after which we may: 

  • Post you further information leaflets AND / OR
  • Post you smoke alarms to fit yourself OR
  • If the risk is high and no one in your home is able to fit a smoke alarm we will take protective precautions and fit a smoke alarm for you in your home. 

Covid19 Support Call Scheme

The Fire Service visits over 10,000 people each year to carry out fire home safety checks. This includes many visits to older people who are living alone and may be feeling vulnerable at this time. Some people may have no-one to talk to, or no-one to support them should the need arise.

A call scheme has been set up whereby Fire Service staff make contact with people who have previously received a home safety visit asking them if they are OK, and if they need any support with essential tasks or would like a regular befriending phone call. If someone needs support, the Fire Service is linking in with local community hubs and other community groups around the County.

It is also a great opportunity to find out if their smoke alarms are working. A telephone assessment call is also offered so that we can update them on safety advice and also make them aware of other services that may be available to them.

To contact the Fire Service Covid19 support call scheme ring: 01323 462299 or email: covidvolunteeringsussex@esfrs.org

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