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Accessibility statement

This accessibility statement applies to www.esfrs.org.

This website is run by East Sussex Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader  

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • Some images may not have the appropriate alternative text
  • Images on the Black Museum section of the site may not have appropriate alternative text 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days to let you know if we can fulfil your request, 20 working days to complete the request 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • Email: web@esfrs.org
  • Call: 0303 999 1000
  • Contact: Digital Communications Support Officer

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you are planning to visit any of our premises please contact us if you have any special requirements

Technical information about this website’s accessibility

East Sussex Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some informative images may not have a clear alternative text
  • Our videos are hosted by YouTube which automatically generates captions. The captions for some of our older videos have not been checked for accuracy

We plan to add text alternatives for all images by September 2020, with the exception of the Black Museum pages the content of which is being moved to a new website.

When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Video captions

The captions for some of our older videos have not been checked for accuracy and would place a disproportionate burden on our resources to do.

Transcriptions of videos are available on request.

Content that’s not within the scope of the accessibility regulations


PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We have added an accessibility toolbar to the site which provides the following features:

  • Read aloud selected text
  • Adjust text size
  • Adjust text and background colour
  • Screen ruler to aid reading
  • Screen mask to aid reading
  • Dictionary for definitions of select words
  • Instant translation to approximalty 100 languages (and read aloud)
  • Switch to text only
  • Download text to an audio file
  • Magnify selected area of the screen

Preparation of this accessibility statement

This statement was prepared on 17 September 2020. It was last reviewed on 17 September 2020.

This website was last tested on 6th August 2020. The test was carried out by The Plain English Campaign.

We used this approach to deciding on a sample of pages to test and did not dictate the pages that were sampled.

You can read the full accessibility test report



Latest Update :
21 September 2020
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