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Accessibility statement

This accessibility statement applies to www.esfrs.org.

This website is run by East Sussex Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader  

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site is built on the GOV.UK Design System (GDS).

This makes sure that the site is

  • WCAG 2.1 AA accessibility guidelines compliant and therefore meets the UK’s Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
  • Highly usable.
  • Tested to work on all popular browsers and devices.
  • Familiar and comfortable for end users.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days to let you know if we can fulfil your request, 20 working days to complete the request 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • Email: web@esfrs.org
  • Call: 0303 999 1000
  • Contact: Digital Communications Support Officer

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you are planning to visit any of our premises, please contact us if you have any special requirements

Technical information about this website’s accessibility

East Sussex Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The site is compliant with WCAG 2.1 AA accessibility guidelines and therefore meets the UK’s Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

If you would like an accessible version of any documents on this site please contact us.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

ReciteMe Accessibility Toolbar

We have added an accessibility toolbar to the site which provides the following features:

  • Read aloud selected text
  • Adjust text size
  • Adjust text and background colour
  • Screen ruler to aid reading
  • Screen mask to aid reading
  • Dictionary for definitions of select words
  • Instant translation to approximately 100 languages (and read aloud).
  • Switch to text only
  • Download text to an audio file
  • Magnify selected area of the screen

You can read more about the ReciteMe toolbar here.

Preparation of this accessibility statement

This statement was prepared on 1st June 2023, the launch date of this website and update on 30th August 2023