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Careers

Every role in East Sussex Fire & Rescue Service exists to help make communities safer. 

We have a wide range of roles within the Service - from firefighters, crew and watch managers to finance, HR and procurement experts.

Additional Vacancy

 

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Wholetime Firefighters

Make A difference

Recruitment for summer 2021 closed

Our firefighters serve the communities of East Sussex and the City of Brighton and Hove through community work promoting safety and by responding to incidents. We have now closed the campaign for wholetime firefighters for this year but you may wish to find out more.


Support Staff

Support staff

We have a wide range of support roles from conducting Home Safety Visits, marketing the Service to the community, co-ordinating training or running payroll.

Positive Action

On-call Firefighters

On call firefighter recruitment

Currently Recruiting

You may not be looking for a career move, but you could train to be an On-call (RDS) Firefighter & respond to incidents in your local community. 

 


Control Room Staff

Control Room staff

All 999 emergency calls for the Fire & Rescue Service within East Sussex are routed to the East Sussex Fire Control Centre based in Haywards Heath.


Operational Transfer

FF Climbing a ladder
Applicants for these jobs must already be an operational members of staff in the National Fire & Rescue Service.

If you can demonstrate resilience, tenacity and a sound operational knowledge, together with a commitment to driving change and delivering the core values, we want to hear from you! Please see below for a list of our current Operational vacancies. 

Firefighter Transfer opportunities will be advertised here as they arise - we do not hold a 'Transfer List', but advertise roles as they become available. 


Community Volunteers

Community Volunteers

 A little of your time can mean a lifetime of safety for someone living in your community. 

YOU can make a difference in your local community: Become a Community Volunteer with East Sussex Fire & Rescue Service.

All of our staff are passionate about serving our communities and, ultimately, helping create safer people and safer places. If you are also passionate about making East Sussex and Brighton and Hove a safer place to live, work and visit, consider joining our family by taking a closer look at our current vacancies.


Employee Benefits 

There are many good reasons why working for East Sussex Fire & Rescue Service makes sense. As well as the more obvious ones such as job satisfaction, competitive pay and great terms and conditions, there are also lots of other benefits which make us an employer of choice.

Newsletter

You can subscribe to our monthly newsletter which will contain details of all current vacancies.  

Careers Booklet

We have a careers booklet that you may find useful

Interviews

We have a short online course which you may find useful

You can find a list of current vacancies and details of how to apply on this page.  

 

Current Vacancies 

Service Complaints and Freedom of Information Officer  

Based at Service Headquarters, Lewes

East Sussex Fire & Rescue Service are currently recruiting for a part-time Service Complaints and Freedom of Information Officer to join the Democratic Services Team for 20.5 hours a week.  The role includes managing a caseload of complaints and freedom on information requests to ensure they are dealt with appropriately and consistently within the statutory time scales.  Excellent interpersonal and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.

Service Complaints and Freedom of information Officer skills and experience: 

  • Experience in either a complaint handling role or Freedom of information role
  • Experience of investigation or facilitating investigation processes
  • Strong customer service skills and an ability to showcase other behaviours such as empathy, attention to detail, investigation and problem solving
  • The ability to assess, interpret and act upon written requests for information
  • A high standard of writing skills to produce a variety of written materials
  • Cross-functional working skills with the ability to build and maintain positive relationships and to question/challenge constructively and influence colleagues to ensure customer focussed outcomes 

Complaints can be very stressful, both for the complainant and the recipient of the complaint.  

The Service Complaints and Freedom of Information Officer is responsible for ensuring that stresses are minimised and that both parties find the process transparent, informative and thorough whilst complying fully with policy, and thus with legislation.  

The successful applicant will work effectively with others to ensure customer focussed outcomes at all levels of complaint handling and freedom of information requests including those that have escalated to the Local Government Ombudsman, or Information Commission Office.  

  • Salary: £28,673 – £32,271 per annum
  • Closing Date: 30th July 2021
  • Assessment/Interview Dates:25,26,27 August

Please note that any vacancies may be withdrawn at short notice as a result of processes within the Managing Change Manual Note



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