What will happen when you contact us?
You will get through to one of our members of staff who will ask you a number of questions to find out if you are eligible for a visit.
What sort of questions will we ask you?
We ask a range of questions such as whether there are people over 65 or 80 in the property.
Other questions include:
- if there anyone in the premise who uses oxygen/airflow mattresses
- is there anyone in the premise with any reduced mobility/disabilities?
- is there anyone on the premise with hearing/sight impairments?
- is there anyone who smokes in the property?
Can you contact us on behalf of someone else?
Yes – we would ask that you get their permission first and let them know that we will ask them a number of questions.
Do we fit free smoke alarms?
In some cases, yes, we will fit free smoke alarms.
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