There is support available to help you and your family after a fire, including temporary accommodation.
Find out what services you can access, what actions you need to take and your responsibility to protect your property from further damage.
Making sure your home is structurally safe
After the fire is put out, the emergency services will tell you if they think the building is unsafe. If it is:
they will tell the local building control officer
public access may be fenced off and the building repairs left to you
they may shore up or demolish the property to avoid danger to the public
The fire and emergency support service is provided by British Red Cross volunteers using a specially adapted vehicle.
They will arrive at the scene of any incident within 90 minutes of being called out, providing practical help and emotional support to those affected by fire.
The service is able to provide:
immediate temporary shelter in the vehicle
help finding temporary accommodation
first aid and emotional support
support with the care of children and pets
shower and toilet facilities
clothing, toiletries and light refreshments
the use of a phone and camera to help with insurance claims
The service will respond to a request from the fire and rescue service.
If you can't stay in your home
If you can't live in your home after a fire, you could:
If you are made homeless by fire, there is help available
This is available to people who need financial help after an emergency or disaster.
First actions to take
Make your property secure
When the emergency services leave, you are responsible for the security of your property.
Your insurers will expect you to make sure your home is secure.
Remove all valuables from the property if it's safe to do so and close all doors and windows.
If windows and doors need boarding up, contact your local council if you are a council tenant.
If you're not a council tenant, you can find a glazier in a local phone directory, you can get access to the internet and phone directories at your local library.
Tell the police if you leave the property before it's secure, explaining any arrangements you have made with trades people.
You will probably be charged for any services to make your home secure. You may be able to claim some costs back through your home insurance, so keep all receipts and paperwork.
Contact your insurance company
Following a fire, it's advisable to contact your insurance company as soon as possible.
Energy and water suppliers
If your electricity, gas or water supplies were damaged in the fire, or disconnected following it, contact your supplier to arrange repair and reconnection.
Don't attempt to reconnect or turn on the supply yourself.
You can find contacts for gas, water and electricity companies in a local phone directory (you can access one for free at a library).
Valuable documents and records
If important personal documents are lost or damaged in your house fire, you'll need to contact a range of organisations to get replacements.
Consider whether you need to get replacements for the follwoing documents, there may of course be others:
Latest Update : 11 March 2020