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Strategies, Plans and Performance Information

In order to ensure we deliver the local and national priorities, the Purpose and Commitments are delivered through a number of key documents within the organisation.

This assists our employees to understand how they contribute, where they fit and what they must do to achieve our purpose and commitments and, ultimately, our vision. 

Our planning documents are interlinked and contain specific actions as to how we will achieve our targets.

In June 2018, East Sussex Fire Authority agreed on a new set of attendance standards as follows:

  • an attendance standard for the first fire engine with an ‘on-station’ response of 10 minutes 70% of the time
  • an attendance standard for the first fire engine with an ‘on-call’ response of 15 minutes 70% of the time

Read more about this decision.

Attendance standards are one way in which the Fire Authority monitors and measures the performance of East Sussex Fire and Rescue Service. They help explain how long it could take the Service to respond to emergencies.

Attendance standards are one way in which the Fire Authority monitors and measures the performance of East Sussex Fire and Rescue Service.
They help explain how long it could take the Service to respond emergencies.

Fire stations are staffed in different ways.


For example some stations have firefighters on station throughout the day and night, every day of the year, whereas other stations have “on call” crews who live or work within 5 minutes of the station and will be called in when there is an emergency. Either way, we will always send the crews which will get to you the quickest.

In June 2018 and following a public consultation, the Fire Authority agreed to: 

  • Set an attendance standard for the first fire engine with an ‘on-station’ response of 10 minutes 70% of the time
  • Set an attendance standard for the first fire engine with an ‘on-call’ response of 15 minutes 70% of the time

 This was implemented immediately. 

Reporting our response times

The Home Office collates information on response times which is published here. 

In comparison to all England, fire services classed as significantly rural and our neighbouring fire and rescue services our comparative figures are presented below. Please note ESFRS is classed as significantly rural.  

 

Average Response times to dwelling fires

Average response times to road vehicles

All England

7m 47 seconds

9m 43 seconds

Significantly rural fire services

8m 52 seconds

10m 59 seconds

ESFRS

8m 34 seconds

10m 14 seconds

Kent FRS

8m 56 seconds

10m 37 seconds

Surrey FRS

8m 39 seconds

10m 4 seconds

West Sussex FRS

8m 49 seconds

11m 12 seconds

  

Response times can be broken down into the following component parts:

1. Call-handling time

2. Time taken to get ready and leave the station.

3. Travel time.

At each stage, there are factors that can delay the response. The following list gives some examples as to what may affect response times but is by no means exhaustive.

1.Call-handling time

East Sussex Fire Control may not be able to immediately ascertain the location of an incident for a number of reasons including poor phone signals making it difficult to understand the caller, the caller doesn’t know the address or perhaps there being a language barrier

Call-handling time also increases if we hand the call to another Fire and Rescue Service to deal with or if an incident is handed to us.

There are also times where we will need to ask the caller questions to ensure that there definitely is a fire and it's not a false alarm.

2.Time taken to get ready and leave the station.

We employ on call (or retained) firefighters at a number of our fire stations. They typically need to live/work within 5 minutes of fire station. When there is an emergency, they have to come to the station first travelling at normal road speeds. This journey can be delayed affected by factors including traffic, road works and the weather.

Whether we already have firefighters on our station or whether they are on call, they still need to get ready once they have been alerted to an emergency. They have to put on their protective clothing and get into the fire engine before checking they know where they are going. This is known as the “turn out” time and can vary.

3.Travel time

Travel time can vary by time of day, day of week, month of year for many reasons – the school run, rush hour, tree falls, flooding and the narrow roads making it difficult to overtake if needed. We may not have been given an exact address or we may have problems accessing the area.

Community Risk Analysis


Making our communities safer

We help keep our communities safe by ensuring that all potential and foreseeable risks are considered and that our planning, policy and decision making is driven by risk. 

Annual plan

This Plan reports on what we have achieved and what we aim to achieve to meet our aims and objectives for the forthcoming year.

Previous reports are available on request


Directorate Business Plans

Each of our Directorate Business Plans describes in more detail how departments are working to deliver our Corporate Plan.


Integrated Risk Management Planning (IRMP)

Integrated Risk Management Planning (IRMP) ensures that we understand the risks faced by our communities and that we are taking appropriate action to reduce and to deal with those risks. 


Strategies

Quarterly Reports

Performance Outcomes Reports

Service Benchmarking Reports 


Incident data files

The files below contains information on all incidents since April 2013.

They are large Comma Separated Values (CSV) data files and you will need a program to be able to use them.

Microsoft Excel would be one choice but a number of other programs can also be used.

Information about using CSV files with Microsoft Excel can be found on the Microsoft Office help website.

Your Service – Our Performance



Changing the Service - Shaping our future

The “Changing the Service, shaping the future” program is part of our  Integrated Risk Management Plan (IRMP) work. This is an on-going process to improve and transform our service.    


Marlie Farm significant findings report

Chief Fire Officer & Chief Executive Des Prichard has made good the promise he made on December 5th 2006 and today, (Wednesday July 27th 2011), East Sussex Fire & Rescue Service publishes its Significant Findings Report.  


Operational Assessment & Fire Peer Challenge January 2014

In late January 2014, ESFRS hosted a visit by a Fire & Rescue fire peer challenge team, who were here at our invitation.     

Members of the team were knowledgeable about, and experienced in, fire and rescue services and were visiting as 'critical friends'.             

The aim of the peer review was to provide external challenge to the self-assessment produced by us against the Operational Assessment (OpA) Toolkit.


Lessons Learned

On 25 June 2015, a firefighter fell seriously ill while taking part in a training scenario wearing breathing apparatus at our Service Training Centre in Maresfield.

A joint investigation was carried out with the Fire Brigades Union.

Our “Lessons Learned” report sets out the key findings of this investigation.


Peer View


Public Consultation 2014 (Archived)

 



Latest Update :
15 June 2020
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